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Report a Problem to the Action Center


"To assist in providing fast, friendly and efficient services
to the citizens of the City of Hattiesburg."


The City of Hattiesburg's Action Center is the information exchange center between city departments and local residents. When a citizen calls with a concern, an Action Center operator will log the request into a new citywide software system (EnerGOV) and the appropriate department will be notified to address the problem. The caller will receive a tracking number to call back and check on the status of their request. Examples of a service request may include: potholes, stray animals, abandoned vehicles, trash and litter, overgrown lots or dilapidated structures, etc.

                                                            CONTACT US
There are several ways to contact the Action Center to report a problem:

• Submit a request using the Action Center Web Form
•  Email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it
•  Call us at 601.545.4500

When calling the Action Center, please provide the following:

• Name
• Address
• Phone Number
• Address/Location of Issue
• Brief Description of Issue           

*Please call for “non-emergency” requests ONLY. For emergenices, please dial 911.
The Action Center is here to: 

• Route service requests to appropriate city government departments
• Provide a forum for citizens to make suggestions about city services and departments
• Provide a way to track the progress of service requests
• Answer questions citizens have concerning city organizations and services
• Assist citizens in obtaining city services in a  fair and efficient manner

The Action Center DOES NOT:

• Handle requests for service for agencies other than the City of Hattiesburg (i.e. Forrest County, Lamar County, the State of Mississippi, or the Federal Government)
• Physically resolve service requests



Monday-Friday, 8 AM to 5 PM

Afterhours, all calls are transferred to the Public Works Dispatch Office